{"id":1397,"date":"2020-11-19T15:30:53","date_gmt":"2020-11-19T15:30:53","guid":{"rendered":"https:\/\/www.eldane.com\/int\/?page_id=1397"},"modified":"2021-12-16T19:34:21","modified_gmt":"2021-12-16T18:34:21","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/www.eldane.com\/fr\/help\/returns-exchanges\/","title":{"rendered":"Retours &amp; des \u00c9changes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1397\" class=\"elementor elementor-1397\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8fc1a45 eld-mentemp-content-cnt elementor-section-boxed elementor-section-gap-default elementor-section-height-default elementor-section-height-default\" data-id=\"8fc1a45\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29ea11db eld-help-page-content-cnt\" data-id=\"29ea11db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--29ea11db elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09ea7bc eld-help-page-faq-cnt elementor-widget elementor-widget-pp-faq\" data-id=\"09ea7bc\" data-element_type=\"widget\" data-settings=\"{&quot;faq_layout&quot;:&quot;accordion&quot;,&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;toggle_speed&quot;:300}\" data-widget_type=\"pp-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pp-faqs pp-advanced-accordion pp-toggle-icon-align-right\" id=\"pp-advanced-accordion-09ea7bc\" data-accordion-id=\"09ea7bc\">\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-1031\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"1031\" data-tab=\"1\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tVEUILLEZ NOTER\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-1031\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"1\">\n\t\t\t\t\t\t<ul>\n<li>Retours et \u00e9changes gratuits dans les 30 jours suivant la r\u00e9ception<\/li>\n<li>Les articles achet\u00e9s en ligne sur le site Web ne peuvent \u00eatre rembours\u00e9s qu&#8217;en ligne<\/li>\n<li>Les remboursements seront effectu\u00e9s \u00e0 l&#8217;acheteur d&#8217;origine, selon le mode de paiement d&#8217;origine<\/li>\n<li>Les \u00e9changes d&#8217;articles achet\u00e9s en ligne peuvent \u00eatre effectu\u00e9s en suivant les instructions du d\u00e9pliant \u00ab\u00a0Retours\/\u00c9changes\u00a0\u00bb dans votre colis.<\/li>\n<li>L&#8217;article doit \u00eatre en parfait \u00e9tat, non port\u00e9<\/li>\n<li>L&#8217;article doit \u00eatre retourn\u00e9 dans son emballage d&#8217;exp\u00e9dition d&#8217;origine et son emballage de marque d&#8217;origine, avec tous les accessoires, livrets d&#8217;instructions, \u00e9tiquettes, housses de protection, d\u00e9pliants ou bo\u00eetes associ\u00e9s<\/li>\n<li>D\u00e8s r\u00e9ception de vos articles, et sous r\u00e9serve d&#8217;inspection par notre service qualit\u00e9, nous proc\u00e9derons au retour. Les remboursements peuvent prendre jusqu&#8217;\u00e0 10 jours ouvrables pour \u00eatre trait\u00e9s apr\u00e8s l&#8217;annulation de la commande. Les jours ouvr\u00e9s sont d\u00e9finis du lundi au vendredi de 8h \u00e0 18h, hors jours f\u00e9ri\u00e9s<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-1032\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"1032\" data-tab=\"2\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tCOMMENT \u00c9CHANGER VOTRE COMMANDE\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-1032\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"2\">\n\t\t\t\t\t\t<p>Suivez simplement les instructions ci-dessous :<\/p>\n<p>1. Mettez votre bordereau \u00ab\u00a0Retours\/\u00c9changes\u00a0\u00bb dans le colis avec les d\u00e9tails suivants marqu\u00e9s dessus\u00a0:<\/p>\n<ul>\n<li>Votre num\u00e9ro de commande<\/li>\n<li>Quels articles vous souhaitez \u00e9changer<\/li>\n<\/ul>\n<p>Si vous avez besoin d&#8217;un nouveau bon de retour, vous pouvez nous contacter<\/p>\n<p>2. Placez vos articles dans l&#8217;emballage d&#8217;origine Paul Eldane et l&#8217;emballage d&#8217;exp\u00e9dition et scellez solidement le colis<\/p>\n<p>3. Remettez le colis scell\u00e9 au chauffeur du coursier dans le cas d&#8217;une collecte programm\u00e9e ou d\u00e9posez votre colis dans un magasin de messagerie ou un lieu de ramassage. Veuillez noter que la compagnie de transport doit \u00eatre la m\u00eame qui a livr\u00e9 votre colis.<\/p>\n<p>Assurez-vous de conserver votre <strong>preuve d&#8217;envoi<\/strong>, juste au cas o\u00f9 nous aurions besoin de la voir \u00e0 une date ult\u00e9rieure.<\/p>\n<p>4. Vous devrez compter <strong>entre 5 et 21\u00a0jours ouvr\u00e9s<\/strong>\u00a0(hors week-end et jours f\u00e9ri\u00e9s) pour que votre colis parvienne \u00e0 notre entrep\u00f4t.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-1033\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"1033\" data-tab=\"3\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tCOMMENT RETOURNER VOTRE COMMANDE\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-1033\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"3\">\n\t\t\t\t\t\t<p>1. Mettez votre bordereau \u00ab\u00a0Retours\/\u00c9changes\u00a0\u00bb dans le colis avec les d\u00e9tails suivants marqu\u00e9s dessus\u00a0:<\/p>\n<ul>\n<li>Votre num\u00e9ro de commande<\/li>\n<li>Votre IBAN<\/li>\n<li>Quels articles vous retournez pour un remboursement\u00a0?<\/li>\n<\/ul>\n<p>Si vous avez besoin d&#8217;un nouveau bon de retour, vous pouvez nous contacter<\/p>\n<p>2. Placez vos articles dans l&#8217;emballage d&#8217;origine Paul Eldane et l&#8217;emballage d&#8217;exp\u00e9dition et scellez solidement le colis<\/p>\n<p>3. Remettez le colis scell\u00e9 au chauffeur du coursier dans le cas d&#8217;une collecte programm\u00e9e ou d\u00e9posez votre colis dans un magasin de messagerie ou un lieu de ramassage. Veuillez noter que la compagnie de transport doit \u00eatre la m\u00eame qui a livr\u00e9 votre colis.<\/p>\n<p>Assurez-vous de conserver votre <strong>preuve d&#8217;envoi<\/strong>, juste au cas o\u00f9 nous aurions besoin de la voir \u00e0 une date ult\u00e9rieure.<\/p>\n<p>4. Vous devrez compter <strong>entre 5 et 21\u00a0jours ouvr\u00e9s<\/strong>\u00a0(hors week-end et jours f\u00e9ri\u00e9s) pour que votre colis parvienne \u00e0 notre entrep\u00f4t.<\/p>\n<p>Une fois arriv\u00e9 chez nous, votre retour sera effectu\u00e9\u00a0<strong>dans un d\u00e9lai de 10\u00a0jours ouvr\u00e9s<\/strong>\u00a0(hors week-end et jours f\u00e9ri\u00e9s).<\/p>\n<p>Tout remboursement sera automatiquement effectu\u00e9 sur le mode de paiement que vous avez utilis\u00e9 pour passer votre commande initiale. Cela prend g\u00e9n\u00e9ralement\u00a0<strong>10\u00a0jours ouvr\u00e9s<\/strong>, selon votre fournisseur de paiement.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-df98a31 eld-help-page-column-widget\" data-id=\"df98a31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--df98a31 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6b917d elementor-widget elementor-widget-reycore-global-section\" data-id=\"d6b917d\" data-element_type=\"widget\" data-widget_type=\"reycore-global-section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rey-element reyEl-gs\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4189\" class=\"elementor elementor-4189\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4747174 elementor-section-boxed elementor-section-gap-default elementor-section-height-default elementor-section-height-default\" data-id=\"4747174\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7bedc1\" data-id=\"a7bedc1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--a7bedc1 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01e1805 elementor-widget elementor-widget-html\" data-id=\"01e1805\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"eld-contact-widget-main-cnt\">\r\n  <div class=\"eld-contact-widget-left\">\r\n    <h3>Client Services<\/h3>\r\n    <div class=\"eld-contact-widget-item\">\r\n      <h4>Phone<\/h4>\r\n      <p>Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM (CET).<\/p>\r\n      <div>\r\n        <a href=\"tel:00302102756931\">Call Us<span class=\"eld-phone-divider\"><\/span>210 2756 931<\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"eld-contact-widget-item\">\r\n      <h4>Email<\/h4>\r\n      <p>Reach our online Client Assistants by email.<\/p>\r\n      <div>\r\n           <a href=\"https:\/\/www.eldane.com\/int\/help\/email-us\/\">Email Us<\/a>\r\n        \r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <div class=\"eld-contact-widget-right\">\r\n    <h3>Message Us<\/h3>\r\n    \r\n    <div class=\"eld-contact-widget-item\">\r\n     <p>\r\n      Our client advisors will be delighted to answer your questions.\r\n    <\/p>\r\n  \r\n      <div>\r\n        <a href=\"tel:00302102756931\">Live Chat<\/a>\r\n        <a href=\"tel:00302102756931\">WhatsApp<\/a>\r\n        <a href=\"tel:00302102756931\">Facebook Messenger<\/a>\r\n      <\/div>\r\n        \r\n  \r\n\r\n    \r\n    <\/div>\r\n    <p  class=\"eld-contact-widget-privacy-text\">\r\n      Before contacting us, please ensure that you have read our privacy policy.\r\n    <\/p>\r\n  <\/div>\r\n  \r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- .reyEl-gs -->\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PLEASE NOTE \u2022 Complimentary returns and exchanges within 30 days of reception \u2022 Items purchased online from the website can only be refunded online \u2022 Refunds will be made to the original purchaser, in the original method of payment \u2022 Exchanges for items purchased online can be made by following the instructions on the &#8220;Returns\/Exchanges&#8221; [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4201,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/pages\/1397"}],"collection":[{"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/comments?post=1397"}],"version-history":[{"count":0,"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/pages\/1397\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/pages\/4201"}],"wp:attachment":[{"href":"https:\/\/www.eldane.com\/fr\/wp-json\/wp\/v2\/media?parent=1397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}