{"id":4116,"date":"2021-07-17T03:46:06","date_gmt":"2021-07-17T00:46:06","guid":{"rendered":"https:\/\/www.eldane.com\/int\/?page_id=4116"},"modified":"2021-12-16T19:51:09","modified_gmt":"2021-12-16T17:51:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eldane.com\/int\/help\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4116\" class=\"elementor elementor-4116\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6317236e eld-mentemp-content-cnt elementor-section-boxed elementor-section-gap-default elementor-section-height-default elementor-section-height-default\" data-id=\"6317236e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-165bf487 eld-help-page-content-cnt\" data-id=\"165bf487\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--165bf487 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-325eb3e1 eld-help-page-faq-cnt elementor-widget elementor-widget-pp-faq\" data-id=\"325eb3e1\" data-element_type=\"widget\" data-settings=\"{&quot;faq_layout&quot;:&quot;accordion&quot;,&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;toggle_speed&quot;:300}\" data-widget_type=\"pp-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pp-faqs pp-advanced-accordion pp-toggle-icon-align-right\" id=\"pp-advanced-accordion-325eb3e1\" data-accordion-id=\"325eb3e1\">\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8451\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8451\" data-tab=\"1\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow can I exchange or return my item?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8451\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"1\">\n\t\t\t\t\t\t<p>Please note that our usual returns and exchanges policies apply:<\/p>\n<p><b>\u2022 Online:<\/b> complimentary exchanges and returns for items purchased online within 30 days of reception. Consult our full online Delivery or Returns\/Exchanges policy.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8452\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8452\" data-tab=\"2\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWill delivery of my online order be delayed? Will my return be delayed?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8452\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"2\">\n\t\t\t\t\t\t<p>Our teams remain fully dedicated to providing you with the best client experience. Please refer to our product and checkout pages for the most up-to-date information on delivery times or visit our Delivery page for further information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8453\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8453\" data-tab=\"3\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tIs a signature required upon delivery of my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8453\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"3\">\n\t\t\t\t\t\t<p>For security reasons, our courier will ask for your signature upon delivery.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8454\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8454\" data-tab=\"4\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow do I place an order on eldane.com?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8454\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"4\">\n\t\t\t\t\t\t<p>There are two ways to place an order with eldane.com, depending on availability and product type.<\/p>\n<p><b>Online<\/b><\/p>\n<p>Once you have chosen your products, add them to your shopping bag by clicking on \u201cAdd to shopping bag\u201d.<\/p>\n<p>The order process has 4 steps:<\/p>\n<ul>\n<li>Register by creating your own account, using your email address and password. You can use this for future orders, to review previous orders and to save items to your wishlist. You may also proceed with a guest account<\/li>\n<li>Select your delivery method and fill in delivery information<\/li>\n<li>Fill in the payment information<\/li>\n<li>Review your order, and click submit<\/li>\n<\/ul>\n<p><b>Over the phone<\/b><\/p>\n<p>Our client advisors are delighted to assist you with your online purchases.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8455\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8455\" data-tab=\"5\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tCan I cancel or modify my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8455\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"5\">\n\t\t\t\t\t\t<p>Orders placed on eldane.com are processed quickly, to ensure your items can be delivered to you within the shortest timeframe possible. Therefore once an order has been shipped, we cannot cancel or modify your purchase.<\/p>\n<p>If you have received your order and want to return it, please refer to the return instructions included with your shipment.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8456\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8456\" data-tab=\"6\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWhich payment methods do you accept?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8456\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"6\">\n\t\t\t\t\t\t<p>Paul Eldane accepts the following methods of payment on<br \/>\neldane.com:<\/p>\n<ul>\n<li>Visa<\/li>\n<li>Mastercard<\/li>\n<li>American Express<\/li>\n<li>PayPal<\/li>\n<li>Cash on Delivery<\/li>\n<\/ul>\n<p>Please note that additional validation may be required.<\/p>\n<p>Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order.<br \/>\nAll transactions are secured. The Paul Eldane website is provided with an SSL encryption system to protect personal and payment data. Paul Eldane does not keep any credit card information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8457\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8457\" data-tab=\"7\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tCan I pay with multiple cards or in installments?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8457\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"7\">\n\t\t\t\t\t\t<p>Payment cannot be split across multiple methods of payment and we do not accept payment in installments.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8458\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8458\" data-tab=\"8\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWhat are the benefits of creating an account?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8458\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"8\">\n\t\t\t\t\t\t<p>Creating an account will enable you to enjoy added benefits and a richer experience, across all devices. You will be able to:<\/p>\n<ul>\n<li>Follow your online orders and access your purchase history, e-receipts<\/li>\n<li>Manage your personal information<\/li>\n<li>Receive Paul Eldane&#8217;s digital communication<\/li>\n<li>Create your personal wishlist for access on any device<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-8459\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"8459\" data-tab=\"9\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tCan I make changes or delete my account on eldane.com?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-8459\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"9\">\n\t\t\t\t\t\t<p>Paul Eldane offers you the possibility to update and modify your account information. To do so, simply log in to your account, where you will be able to modify your details or delete your account.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84510\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84510\" data-tab=\"10\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tI  have forgotten my account password. What can I do?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84510\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"10\">\n\t\t\t\t\t\t<p>If you have forgotten your password, click on the Account tab and select \u201cForgot your password?\u201d. An e-mail will be sent to you to reset your password.<\/p>\n<p>Should you encounter any issues, our Client Services advisors will be delighted to assist you.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84511\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84511\" data-tab=\"11\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow can I find a product on eldane.com?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84511\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"11\">\n\t\t\t\t\t\t<p>Products on the website are organised by category.<\/p>\n<p>You can also use the search engine at the top right of the page, indicated by a magnifying glass, and enter key words. All products with a relevant match to your search will be presented.<\/p>\n<p>If you have seen a Paul Eldane product in the press (magazine, social media, etc.) that is of interest to you and you cannot find it on our website, please contact our Client Services. Our advisors will be happy to assist you.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84512\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84512\" data-tab=\"12\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWhich Paul Eldane products can I purchase online?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84512\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"12\">\n\t\t\t\t\t\t<p>A product is available to purchase on the website whenever the button &#8220;Add to Shopping Bag&#8221; appears.<br \/>\nPlease note that all items are available to order on our website and it is also possible to place an order over the phone.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84513\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84513\" data-tab=\"13\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWhat should I do if the product I want is unavailable?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84513\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"13\">\n\t\t\t\t\t\t<p>When looking at a product on our website, you may find that is it not available to order.<\/p>\n<p>For a selection of products, you may opt to be e-mailed when the item you are looking for is back in stock; this option will be displayed on the product page with the button &#8220;Notify Me When Available&#8221;. Please note that opting in for this notification is not a reservation. Availability of the item you are interested in cannot be guaranteed.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84514\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84514\" data-tab=\"14\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow do I know my size?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84514\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"14\">\n\t\t\t\t\t\t<p>Please visit the size guides available on our product pages for size information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84515\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84515\" data-tab=\"15\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow do I take care of my Paul Eldane item?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84515\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"15\">\n\t\t\t\t\t\t<p>Important Care Precautions: To best preserve your product, please prevent any contact with oil or alcohol-based substances such as cosmetics, perfumes, hand sanitisers, or disinfectants.<\/p>\n<p>You can also find tailored maintenance recommendations on each product by visiting our dedicated\u00a0Product Care\u00a0page.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84516\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84516\" data-tab=\"16\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWhat is your returns policy? How many days do I have to return my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84516\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"16\">\n\t\t\t\t\t\t<p>We are pleased to offer complimentary returns for online orders within 30 days.<\/p>\n<ul>\n<li>Refunds will be made to the original purchaser<\/li>\n<li>Item must be in perfect condition, unworn<\/li>\n<li>Item must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes<\/li>\n<\/ul>\n<p>Consult our full Returns policy\u00a0for further information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84517\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84517\" data-tab=\"17\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow can I return my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84517\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"17\">\n\t\t\t\t\t\t<p>You can view all options for returning your order on our Returns\/Exchanges page.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84518\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84518\" data-tab=\"18\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow long does it take for my refund to be issued?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84518\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"18\">\n\t\t\t\t\t\t<p>Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.\u00a0Refunds can take up to 10 working days to be processed after the cancellation of the order.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84519\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84519\" data-tab=\"19\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tDo I have to pay to return my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84519\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"19\">\n\t\t\t\t\t\t<p>There are no return costs. We offer free returns.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84520\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84520\" data-tab=\"20\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tWhich delivery options are available and what are the delivery fees?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84520\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"20\">\n\t\t\t\t\t\t<p>You can view all delivery options and associated fees on our Delivery page.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84521\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84521\" data-tab=\"21\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow can I track the delivery of my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84521\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"21\">\n\t\t\t\t\t\t<p>To track your order, visit the My Orders tab in your account or click the tracking link in your shipping confirmation email. All delivery tracking is available from the moment you receive the shipping confirmation email.<br \/>\nIf you placed your order as a guest, you may refer to your shipping e-mail for tracking information.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84522\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84522\" data-tab=\"22\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tCan I change my delivery address?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84522\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"22\">\n\t\t\t\t\t\t<p>Please note that once your order has been shipped, we are unable to alter the delivery address, under any circumstances.<\/p>\n<p>All orders are delivered by courier and may require a signature and proof of photo ID upon delivery. If no one is available to receive the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.<\/p>\n<p>After 3 failed delivery attempts, your order will be automatically returned to Paul Eldane.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84523\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84523\" data-tab=\"23\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tIs a signature required upon delivery of my order?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84523\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"23\">\n\t\t\t\t\t\t<p>For security reasons, all purchases made on eldane.com may require a signature and proof of photo ID upon delivery.<\/p>\n<p>All orders are delivered by courier. If no one is available to receive the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.<\/p>\n<p>After 3 failed delivery attempts, your order will be automatically returned to Paul Eldane.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84524\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84524\" data-tab=\"24\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow do I know that my Paul Eldane product is authentic?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84524\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"24\">\n\t\t\t\t\t\t<p>If the product has been purchased on eldane.com or over the phone with our Client Services, it is guaranteed to be authentic.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"pp-faq-item-wrap\">\n\t\t\t\t<div class=\"pp-faq-item pp-accordion-item\">\n\t\t\t\t\t<div id=\"pp-accordion-tab-title-84525\" class=\"pp-faq-question pp-accordion-tab-title\" tabindex=\"84525\" data-tab=\"25\">\n\t\t\t\t\t\t<div class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\tHow can I report counterfeits?\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pp-accordion-toggle-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-84525\" class=\"pp-faq-answer pp-accordion-tab-content\" data-tab=\"25\">\n\t\t\t\t\t\t<p>Any information you may have regarding sales of counterfeits can be transmitted to our Intellectual Property Department by sending an email to our Client Services.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5165484d eld-help-page-column-widget\" data-id=\"5165484d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--5165484d elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2101815 elementor-widget elementor-widget-reycore-global-section\" data-id=\"2101815\" data-element_type=\"widget\" data-widget_type=\"reycore-global-section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rey-element reyEl-gs\">\n\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4189\" class=\"elementor elementor-4189\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4747174 elementor-section-boxed elementor-section-gap-default elementor-section-height-default elementor-section-height-default\" data-id=\"4747174\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7bedc1\" data-id=\"a7bedc1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--a7bedc1 elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01e1805 elementor-widget elementor-widget-html\" data-id=\"01e1805\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"eld-contact-widget-main-cnt\">\r\n  <div class=\"eld-contact-widget-left\">\r\n    <h3>Client Services<\/h3>\r\n    <div class=\"eld-contact-widget-item\">\r\n      <h4>Phone<\/h4>\r\n      <p>Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM (CET).<\/p>\r\n      <div>\r\n        <a href=\"tel:00302111989910\">Call Us<span class=\"eld-phone-divider\"><\/span>211 198 9910<\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"eld-contact-widget-item\">\r\n      <h4>Email<\/h4>\r\n      <p>Reach our online Client Assistants by email.<\/p>\r\n      <div>\r\n           <a href=\"https:\/\/www.eldane.com\/int\/help\/email-us\/\">Email Us<\/a>\r\n        \r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n  <div class=\"eld-contact-widget-right\">\r\n    <h3>Message Us<\/h3>\r\n    \r\n    <div class=\"eld-contact-widget-item\">\r\n     <p>\r\n      Our client advisors will be delighted to answer your questions.\r\n    <\/p>\r\n  \r\n      <div>\r\n        <a href=\"tel:00302102756931\">Live Chat<\/a>\r\n        <a href=\"tel:00302102756931\">WhatsApp<\/a>\r\n        <a href=\"tel:00302102756931\">Facebook Messenger<\/a>\r\n      <\/div>\r\n        \r\n  \r\n\r\n    \r\n    <\/div>\r\n    <p  class=\"eld-contact-widget-privacy-text\">\r\n      Before contacting us, please ensure that you have read our privacy policy.\r\n    <\/p>\r\n  <\/div>\r\n  \r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<!-- .reyEl-gs -->\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can I exchange or return my item? Please note that our usual returns and exchanges policies apply: \u2022 Online: complimentary exchanges and returns for items purchased online within 30 days of reception. Consult our full online Delivery or Returns\/Exchanges policy. Will delivery of my online order be delayed? Will my return be delayed? Our [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4031,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/pages\/4116"}],"collection":[{"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/comments?post=4116"}],"version-history":[{"count":0,"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/pages\/4116\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/pages\/4031"}],"wp:attachment":[{"href":"https:\/\/www.eldane.com\/int\/wp-json\/wp\/v2\/media?parent=4116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}