Jolene Black

Standard Home Delivery : 6-7 working days | Complimentary

Express Home Delivery: 4-5 working days | Complimentary
Click & Collect: 3-4 working days | Complimentary | How to collect in store

Exceptions

Ready-to-Wear Products: 1-3 weeks

Please Note

All deliveries are customs-free
Additional validation may be required for some orders and can delay delivery; once your order has been processed, you will receive an email confirming your order has shipped
If an order is placed on a Friday or over the weekend, the earliest it will ship is Monday
Please note that once your order is confirmed, we are unable to alter the delivery address or method, or any details within your order, such as product, number of products, size, colour
Shipping timing begins when you receive the shipping confirmation email
To track your order, visit MY ORDERS in your Eldane account or click the tracking link in your shipping confirmation email. All delivery tracking is available from when you receive the shipping confirmation email
Please note that our courier cannot deliver to certain addresses such as student/campus accommodation, hotels, restaurants, stores or forwarding addresses
Multiple items within the same order are likely to be shipped in separate parcels; you will then receive multiple tracking numbers that might lead to different delivery times
Our delivery courier is UPS and DHL. Delivery estimates are indicative only and subject to the acceptance and approval of your order. Working days are defined as Monday to Friday 8am to 6pm, excluding public holidays in the UK and France. Please note that deliveries can take longer in certain areas such as Isles or the Highlands or if your order required additional validation. We do not deliver to the Channel Islands
We are currently unable to deliver perfume and candle products within Northern Ireland and to the following Isles: Wight, Scilly, Shetland and Man
Our courier will ask for your passport or driving license upon delivery and take note of the last four digits of your ID number

Consult our full Delivery policy for further information